Any use of “we”, “us” or “our” refers to Roots Handloom and any use of “you” or “your” refers to the user of the website.
- The product will be shipped within 2-5 working days of placing the order depending on the availability of the product, however there can be delay in case of certain unavoidable and/or emergency circumstances. In such cases, the customer will be notified over email within 2 working days.
- The order is ideally delivered within 7-10 working days within India and within 10-15 working days out of India. However there can be delays due to operational reasons and product availability.
- In case the order is made on order basis, it will take 15-25 working days to make the product and additional 5-7 working days to deliver it. The same is mentioned in the product description of any product that is made on order basis.
- There are no additional shipping costs for domestic delivery i.e. shipping within India is free. For International shipping, there is an additional minimal shipping cost over the price of the product. The additional shipping cost, varies from country to country, is charged as per actuals as charged by our delivery partners.
- Our prices are inclusive of Goods and Services Tax.
- For reliable and on-time delivery, we use Delhivery/FedEx/E-comm express/Universal/DHL couriers based on delivery location.