FAQs: International customers

  • Is there any additional shipping charge for International orders? -  Yes, there are additional shipping charges for international locations. The same will appear at the time of checkout
  • What are the payment options for International customers? -  We accept international payments via International Credit and Debit cards on the website. If you wish to pay via PayPal, please contact us via WhatsApp on +91-7977357886 or DM us on Instagram @roots.handlooms or send an email to info@rootshandloo.com and we will share the details with you personally
  • What do I do if my payment fails after multiple tries of paying via an International card? - Please contact us via WhatsApp at +91-7977357886 or DM us on Instagram @roots.handlooms or send an email to info@rootshandloom.com
  • Can I place an order from an International location and schedule a delivery to India? - Yes, you can place the order from anywhere and provide an Indian address for delivery in the "Delivery address" section. The payment options remain the same
  • How much time does it take for an order to get delivered to an International location? - The order is shipped within 2 working days from the date of order, unless specified otherwise. Usually it takes 7-10 working days to deliver any International order