Return, Exchange & Cancellation Policy


  • There is a strict no return and no cancellation policy.
  • Product is eligible for exchange only if the received product is defective or is received in a damaged condition or the package is lost in transit, subject to fulfillment of following conditions :
  • A defective product will not be eligible for exchange if –
    1. The original inner packaging and tags/notes are not retained
    2. There are any damages to the product after the delivery of the same
    3. The serial number / unique identifier / bar code of the package is tampered or not readable or altered or missing
  • If customer receives a package in a poor condition or if the package or product is damaged at the time of delivery, the customer must refuse to accept the package and inform us immediately at rootshandloom@gmail.com, info@rootshandloom.com by including his/her Order ID in the e-mail or DM us on Instagram @roots.handlooms. We will ensure that customer receives the same product in perfect condition with no additional cost.