- There is a strict no return and no cancellation policy.
Product is eligible for exchange only if the received product is defective or is received in a damaged condition or the package is lost in transit, subject to fulfillment of following conditions :
- A defective product will not be eligible for exchange if –
- The original inner packaging and tags/notes are not retained
- There are any damages to the product after the delivery of the same
- The serial number / unique identifier / bar code of the package is tampered or not readable or altered or missing
If customer receives a package in a poor condition or if the package or product is damaged at the time of delivery, the customer must refuse to accept the package and inform us immediately at email@example.com, firstname.lastname@example.org by including his/her Order ID in the e-mail or DM us on Instagram @roots.handlooms. We will ensure that customer receives the same product in perfect condition with no additional cost.
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