Return, Exchange & Cancellation Policy

  • There is a strict no return, no exchange and no cancellation policy.
  • Product is eligible for exchange only if the received product is defective or is received in a damaged condition or the package is lost in transit.
  • A defective product will not be eligible for exchange if –
    1. The original inner packaging and tags/notes are not retained
    2. There are any damages to the product after the delivery of the same
    3. The serial number / unique identifier / bar code of the package is tampered or not readable or altered or missing
  • If customer receives a package in a poor condition or if the package or product is damaged at the time of delivery, the customer must refuse to accept the package and inform us immediately at, by including his/her Order ID in the e-mail or DM us on Instagram @roots.handlooms. We will ensure that customer receives the same product in perfect condition with no additional cost.